FAQs

Shipping

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order has shipped we will send you another email along with the link to track your order

Or, you can track the status of your “order history” section on your account page on the website or by downloading the SHOP app.

We do not offer same day shipping as all of our products are handmade and made to order. Please allow us the extra time to ensure the quality of your product.

We currently ship to the United States. We do not offer international shipping at this time due to COVID-19 RESTRICTIONS.

Delivery Times may vary depending on the delivery location as well as the type of product you order.

Normally, once you’ve places your order, it usually takes 24 to 36 hours to process and mark it ready-for-delivery.

Order

We can only change orders that have not been processed for shipping.

To make changes to your order, please reach out to support by submitting your request via “contact us” form.

If you wish to cancel your order, you may send an email or contact customer support.

Once yo have placed your order you will not be able to make modifications on the website.

Please contact our customer Supportteam through “contact us” form for any modification of the order

Once your order has shipped, you will receive an email with details of your order. You can track the shipment by clicking on the provided link, provided in the email or by downloading the SHOP app.

If your order has not been shipped, then we can deliver to a different address as per your request. To know further, you can contact us through our “contact us” form.

Payment

You can purchase on our website using a debit, credit card, net banking or UPI.

Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Klarna, Sezzle, Shop Pay, Paytm and other wallets.

You can choose these payment methods at checkout.

We use third party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

There are no hidden costs or fees. The total price mentioned at the end of checkout is the final price. This includes all shipping and taxes. What yo see is what you pay.

Returns & Exchanges

Due to the nature of our products,

All Sales Are Final.

We do not accept product back to the store or offer refunds. However, customer satisfaction is of top priority and we will offer store credit towards your next purchase if requested within 15 days. If unsatisfied for any reason please reach out to us. A member of our support staff shall respond as soon as possible.

We do not offer or accept exchanges and they follow the same conditions as returns.

General

Our customer service team is available throughout the week, all seven days from 9 am to 6 pm Eastern standard time You can reach us through our contact page.

Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and available discounts.