Shipping & Orders
Find answers to our Shipping & Order Policies.
What Is the status of my order
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order has shipped we will send you another email along with the link to track your order
Or, you can track the status of your “order history” section on your account page on the website or by downloading the SHOP app.
Do you offer same day shipping
We do not offer same day shipping as all of our products are handmade and made to order. Please allow us the extra time to ensure the quality of your product.
Where do you ship
We currently ship to the United States & Canada. We will continue adding Countries in the near future. To request our product in your country, reach out to us utilizing our contact form.
How long will it take to ship my order
Delivery Times may vary depending on the delivery location as well as the type of product you order.
Normally, once you’ve placed your order, it usually takes 1-7 business days to process and mark it ready-for-delivery.
can i change my order
We can only change orders that have not been processed for shipping.
To make changes to your order, please reach out to support by submitting your request via “contact us” form.
How do i cancel my order
If you wish to cancel your order, you may send an email or contact customer support.
How do i add or remove products after placing my order
Once you have placed your order you will not be able to make modifications on the website.
Please contact our customer Support Team through “contact us” form for any modification of the order.
How do i track the progress of an order
Once your order has shipped, you will receive an email with details of your order. You can track the shipment by clicking on the provided link, provided in the email or by downloading the SHOP app.
Can i change my delivery address after i have placed an order
If your order has not been shipped, then we can deliver to a different address as per your request. To know further, you can contact us through our “contact us” form.
Accepted payment methods and security.
What Payment methods do you accept
You can purchase on our website using a debit, credit card, net banking or UPI.
Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Klarna, Sezzle, Shop Pay, Afterpay, Paytm and other wallets.
You can choose these payment methods at checkout.
Is it safe to use my debit/credit card at this website
We use third party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.
Are there any hidden costs
There are no hidden costs or fees. The total price mentioned at the end of checkout is the final price. This includes all shipping and taxes. What you see is what you pay.
Do you accept returns
Due to the nature of our products,
All Sales Are Final.
We do not accept product back to the store or offer refunds.
Can i exchange an item
We do not offer or accept exchanges and they follow the same conditions as returns.
Commonly asked questions.
How do i contact customer service
Our customer service team is available throughout the week, all seven days from 9 am to 6 pm Eastern standard time You can reach us through our contact page or by email at email@example.com
Can i use multiple coupons on the same order
Only one coupon can be used on a single transaction or a cart (unless stated otherwise). You can however add multiple items to one cart to use one coupon and available discounts.
Can a coupon be applied to my order after it has been placed
It is the buyers responsibility to read, acknowledge & apply all coupons and promotions.
Coupons Must be used at time of checkout, we will not honor any coupons after order has been placed.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at firstname.lastname@example.org