Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order has shipped we will send you another email along with the link to track your order

Or, you can track the status of your “order history” section on your account page on the website or by downloading the SHOP app.

We do not offer same day shipping as all of our products are handmade and made to order. Please allow us the extra time to ensure the quality of your product.

We currently ship to the United States & Canada. We will continue adding Countries in the near future. To request our product in your country, reach out to us utilizing our contact form.

Delivery Times may vary depending on the delivery location as well as the type of product you order. 

Normally, once you’ve placed your order, it usually takes 1-7 business days to process and mark it ready-for-delivery.

We can only change orders that have not been processed for shipping.

To make changes to your order, please reach out to support by submitting your request via “contact us” form.

If you wish to cancel your order, you may send an email or contact customer support.

Once you have placed your order you will not be able to make modifications on the website.

Please contact our customer Support Team through “contact us” form for any modification of the order.

Once your order has shipped, you will receive an email with details of your order. You can track the shipment by clicking on the provided link, provided in the email or by downloading the SHOP app.

If your order has not been shipped, then we can deliver to a different address as per your request. To know further, you can contact us through our “contact us” form.

You can purchase on our website using a debit, credit card, net banking or UPI.

Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Klarna, Sezzle, Shop Pay, Afterpay, Paytm and other wallets.

You can choose these payment methods at checkout.

We use third party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

There are no hidden costs or fees. The total price mentioned at the end of checkout is the final price. This includes all shipping and taxes. What you see is what you pay.

Due to the nature of our products,

All Sales Are Final.

We do not accept product back to the store or offer refunds.

We do not offer or accept exchanges and they follow the same conditions as returns.

1 FREE Fragrance Sample with every purchase of $15 and up. Samples must be requested.

ONLY 1 SAMPLE PROVIDED PER ORDER!

Please make a note of your selection in the ”NOTES” section of your cart. (This is located right above the checkout button).

Be sure to request your sample at time of order. We will NOT honor any requests made after order has been placed.

Only one coupon can be used on a single transaction or a cart (unless stated otherwise). You can however add multiple items to one cart to use one coupon and available discounts.

It is the buyers responsibility to read, acknowledge & apply all coupons and promotions.

Coupons Must be used at time of checkout, we will not honor any coupons after order has been placed.

Our customer service team is available throughout the week, all seven days from 9 am to 6 pm Eastern standard time You can reach us through our contact page or by email at support@thatsmellgood.com