Shipping Policy
Shipping Policy
At That Smell Good®, every order is carefully prepared, packaged, and shipped with intention. We aim to deliver your products quickly, safely, and beautifully.
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Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
During high-volume periods (launches, promotions, holidays), processing times may be slightly extended.
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Domestic Shipping (United States)
We offer the following shipping options:
Standard Shipping (2–5 Business Days)
Reliable, tracked delivery for everyday orders.
Priority Shipping (1–3 Business Days)
Faster delivery for when you need it sooner.
Free Shipping
Enjoy free standard shipping on all U.S. orders over $75.
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International Shipping
We proudly ship worldwide.
Canada
Standard International (6–12 Business Days)
Priority International (4–8 Business Days)
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Rest of World
Standard International (7–18 Business Days)
Priority International (5–10 Business Days)
Delivery times may vary depending on destination and customs processing.
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Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees once the shipment reaches your country.
These charges are not included in your order total and are the responsibility of the customer.
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Order Tracking
All orders include tracking. Once your order has shipped, you will receive a confirmation email with tracking details.
Please allow up to 48 hours for tracking updates to appear.
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Shipping Delays
While we work closely with trusted carriers, delays may occasionally occur due to weather, customs, or carrier-related issues.
That Smell Good® is not responsible for delays once a package has been shipped.
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Incorrect Addresses
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
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Lost or Stolen Packages
Once a package has been marked as delivered, That Smell Good® is not responsible for lost or stolen items.
If you experience an issue, we recommend contacting the shipping carrier directly.
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Questions
If you have any questions about your order, please contact us at:
support@thatsmellgood.com
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Thank you for choosing That Smell Good®.
Smell edible. Feel expensive.
🧴 Product Care & Warm Weather Disclaimer
Our products are handcrafted and made with high-quality ingredients. During warmer months, items such as body butters and scrubs may soften or melt in transit.
If this occurs, simply allow the product to return to room temperature or place it in the refrigerator briefly. The quality and performance will remain unchanged.
If your order arrives damaged or spilled, please contact us at support@thatsmellgood.com with photos so we can assist you.
📦 Made-to-Order Processing
Many of our products are made to order to ensure freshness, quality, and that signature indulgent experience you love.
Processing and Shipping during Sales and Promotions
During online promotions, sales, secret sales, BLACK FRIDAY, Virtual Vendor Events and holiday promos, we reserve the right to ship via any method of our choosing.You may also expect increased processing time during any of these special order time periods due to an extreme influx of orders. Processing times may average 2-3 weeks.
Merged Orders, Canceled orders, Split orders
During our Deals of the day, Flash sales, holiday promotions or any sale, any orders processed and then canceled to receive extra discount will cause your entire order to be canceled and refunded. If you choose to cancel an order after placing order, please contact us at ino@thatsmellgood.com or contact us through our contact page. We are UNABLE to cancel orders that have been processed and prepared for shipping. We reserved the right to merge orders when multiple orders have been placed, unless shipping addresses are differ. For all large orders that may require several shipping boxes, to ensure safe transit we may split the order in multiple boxes and separate tracking numbers for each package will be provided.
INCLEMENT WEATHER IMPACTS
During periods of inclement weather, shipping and/or processing time delays may occur. During these times travel may be restricted causing delayed scheduled pick ups and/or drop offs to our local postal office. Inclement weather in other locations may also delay our shipping recieving causing a delay in our processing time. We do appreciate you shopping with us. Unfortunately, we are unable to predict inclement weather environments and we strive to provide you with great customer services and keep you updated on matters like these. We thank you in advance for your understanding.